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BERNHARD Reiseversicherungsmakler GmbH
Mühlweg 2b
82054 Sauerlach
Tel. 0 81 04 / 89 16-16
Fax: 0 81 04 / 89 17-35
E-Mail: info@bernhard-reise.com
Web: www.bernhard-reise.com

Managing Director: Thorsten M. Kuhr

Platform of the EU Commission for online dispute resolution:

Register court: Local court Munich HR B 156795

Tax number: 143/119/90889

Insurance broker register: www.vermittlerregister.info

Register-Nr.: D-U5UY-L1BDG-88, permission according to § 34 d Abs. 1 GewO (insurance broker) Germany

Regulatory Authority: IHK für München und Oberbayern
Max-Joseph-Strasse 2, 80333 Munich
Disclaimer and information on data protection

Professional regulations:

  • § 34 d Trade, Commerce and Industry Regulation Act
  • §§ 59 - 68 VVG
  • VersVermV

The professional regulations can be viewed and accessed via the homepage www.gesetze-im-internet.de operated by the Federal Ministry of Justice and juris GmbH.

Image sources:
Fotolia.com (copyright: Franz Pfluegl, 3dpixs.com, Gina Sanders, Monart Design, Pavel Losevsky, Andres Rodriguez, )
istockphoto.com (copyright: LindaMarieB, kristian sekulic, Nadya Lukic, nullplus, Joshua Hodge Photography, PIKSEL, ideabug, Kali Nine LLC, Lise Gagne, Alina Isakovich, Nikada)

Dispute resolution and complaints

Information on the conciliation bodies in accordance with § 214 VVG and on participation in the dispute settlement procedure in accordance with § 36 Consumer Dispute Settlement Act

For the out-of-court settlement of disputes, the following arbitration bodies can be called upon. Pursuant to Section 17 (4) of the Insurance Mediation Ordinance, we are obliged to participate in dispute resolution proceedings before the following consumer arbitration bodies:

Versicherungsombudsmann e. V.
Postfach 08 06 32
10006 Berlin

Ombudsmann for private health and long-term care insurance
Postfach 06 02 22
10052 Berlin

Online-Streitbeilegungsplattform in accordance with Art. 14 Para. 1 Regulation (EU) No. 524/2013:
The European Commission provides a platform for online dispute resolution (OS), which you can find at:

Consumers have the option of using this platform for out-of-court settlement of their disputes regarding contractual obligations.

Complaints management
If you are dissatisfied with our services, please contact us. Your contact person for complaints is first the responsible employee and otherwise then our managing director Thorsten M. Kuhr (e-mail: thorsten.kuhr(at)bernhard-assekuranz.com). The processing of complaints has top priority for us and we will get back to you in a timely manner. If you have any complaints about our activities, please contact our complaints office:
E-Mail: info@bernhard-assekuranz.com
Telefon: +49 (0) 81 04 / 89 16-0

For financial services transactions, there is also the following arbitration office:
beim Verband unabhängiger Vermögensverwalter Deutschland e. V.
Stresemannallee 30
60596 Frankfurt am Main

Phone: +49 69 660550 10
Fax: +49 69 660550 19
Internet: www.vuv-ombudsstelle.de
E-Mail: contact@vuv-ombudsstelle.de

Professional regulations:
- § 34d Gewerbeordnung
- §§ 59-68 VVG
- VersVermV

The professional regulations can be viewed and accessed via the homepage www.gesetze-im-internet.de operated by the Federal Ministry of Justice and juris GmbH.

Data Protection Officer

If you have any questions regarding the processing of your personal data, you can contact our data protection officer directly, who is also available in the event of requests for information, applications or complaints:

Helmut Frank
E-mail: dsb@hfcp.de
Phone: (0 80 61) 93 61 55

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