BERNHARD Reiseversicherungsmakler GmbH, is a subsidiary of BERNHARD Assekuranzmakler GmbH & Co KG. Bernhard Assekuranz was founded in 1950 as a sole proprietorship and converted into a corporation in 1975. We have been operating continuously as an insurance broker, i.e. as an independent broker and advisor of insurance policies, since 1950. With our 35 highly qualified employees, we look after customers throughout Germany in a wide range of business sectors.

We are a member of the Federal Association of German Insurance Brokers e.V. (BDVM), whose quality requirements are significantly higher than the licensing requirements for insurance brokers according to the trade regulations and insurance broker ordinance.

Due to legal obligations, we are required to provide you with the following information:

BERNHARD Reiseversicherungsmakler GmbH
Mühlweg 2 b
82054 Sauerlach
Telephone: +49-8104-891-60
Telefax:+49-8104-891-735
eMail info@bernhard-reise.com

Registergericht: Amtsgericht München HRB 156795
Managing director: Thorsten Michael Kuhr

Registration in the insurance broker register exists as:
Insurance broker with permission according to § 34d Abs.1 GewO
with the insurance broker register no.: D-U5UY-L1BDG-88

The competent licensing authority is the:
Chamber of Industry and Commerce for Munich and Upper Bavaria
Max-Joseph-Strasse 2, 80333 Munich
Phone: +49-89-511-60
Fax: +49-89-511-6666
eMail: ihkmail@muenchen.ihk.de
Internet: www.muenchen.ihk.de

Entry in the register of intermediaries can be checked at the joint register office according to § 11 a Abs. 1 GewO:
Deutscher Industrie- und Handelskammertag (DIHK) e.V.
Breite Straße 29, 10178 Berlin
Phone: 01806 00 58 50 (landline price 0,20 €/call; mobile phone prices maximum 0,60 €/call)
www.vermittlerregister.info

As a rule, we act as an insurance broker in accordance with the brokerage contract. The services of the insurance broker are compensated by the brokerage to be borne by the insurer; this is part of the insurance premium.

In the event that the broker arranges net insurance premiums for the client, the two contracting parties will agree in advance the amount of remuneration to be paid by the client to the broker.In the event of a consultancy contract, the amount of remuneration to be paid by the client to the broker will be agreed in advance between the two.

Our company does not hold a direct or indirect interest of more than 10% in the voting rights or capital of any insurance company. Conversely, no insurance company or parent company of an insurance company holds a direct or indirect interest of more than 10% in the voting rights or capital of our company.

Dispute resolution and complaints

Information on the conciliation bodies pursuant to Section 214 of the German Insurance Contract Act (VVG) and on participation in the dispute resolution procedure pursuant to Section 36 of the German Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz)

The conciliation bodies listed below can be called upon for out-of-court dispute resolution. Pursuant to Section 17 (4) of the Insurance Mediation Ordinance, we are obliged to participate in dispute resolution proceedings before the following consumer arbitration bodies:

Versicherungsombudsmann e. V.
Postfach 08 06 32
10006 Berlin
www.versicherungsombudsmann.de

Ombudsmann for private health and long-term care insurance
Postfach 06 02 22
10052 Berlin
www.pkv-ombudsmann.de

Online-Streitbeilegungsplattform in accordance with Art. 14 Para. 1 Regulation (EU) No. 524/2013:
The European Commission provides a platform for online dispute resolution (OS), which you can find at:
http://ec.europa.eu/consumers/odr

Consumers have the option of using this platform for out-of-court settlement of their disputes regarding contractual obligations.

Complaints management

If you are dissatisfied with our services, please contact us. Your contact person for complaints is first the responsible employee and otherwise then our managing director Thorsten M. Kuhr (e-mail: thorsten.kuhr(at)bernhard-assekuranz.com). The processing of complaints has top priority for us and we will get back to you in a timely manner.
If you have any complaints about our activities, please contact our complaints office:
E-Mail: info@bernhard-assekuranz.com
Phone: +49 (0) 81 04 / 89 16-0

For financial services transactions, there is also the following arbitration office:

VuV-Ombudsstelle beim Verband unabhängiger Vermögensverwalter Deutschland e. V.
Stresemannallee 30
60596 Frankfurt am Main
Phone: +49 69 660550 10
Fax: +49 69 660550 19
Internet: www.vuv-ombudsstelle.de
E-Mail: contact@vuv-ombudsstelle.de

Professional regulations:
- § 34d Gewerbeordnung
- §§ 59-68 VVG
- VersVermV
The professional regulations can be viewed and accessed via the homepage www.gesetze-im-internet.de operated by the Federal Ministry of Justice and juris GmbH.

Compliance: see our information https://bernhard-assekuranz.com/compliance/
and operated by the BDVM eV: https://bdvm.de/versicherungsmakler/code-of-conduct/

For further information please do not hesitate to contact us.

Yours BERNHARD Reiseversicherungsmakler GmbH