Claims notification info
What to do in an emergency: all the important information

Our friendly staff are available to answer your questions competently and helpfully.

Please report a claim as quickly as possible using our online claim form:

Report a claim

• What happened?
• Who has been harmed?
• Where is the person concerned?
• Who is the contact person?
• How can you be contacted?
• What is the insurance number?

Please remain calm, especially in such a difficult situation, if something has happened to you or your fellow travelers during your vacation. If you have been the victim of a criminal act (theft, burglary, robbery or accidents), please inform the local police immediately, who will confirm the insured event with the police. In the case of material damage, the certificate must include a list of all missing or damaged items.

In the next few days, collect all receipts from:

• Doctor/hospital treatments
• hotels
• Train or airline companies

Please ensure that the person being treated is named on medical bills and that the diagnosis, treatment dates and individual medical services are listed.

You can upload all receipts and invoices arising from the emergency as proof in the online form in various formats (pdf, jpg, png).

Please keep the original documents until the claims settlement has been completed so that you can submit the originals if necessary.