Rental car insurance
Worldwide protection against high excess costs

The insurance (rental car cover) extends to a motor vehicle rented by you from an official and commercially active vehicle rental company.

However, special bodies and awnings are excluded.

The insurance (rental car cover) for your car and motorcycle is valid worldwide (including in the USA).

Majorca cover increases the sum insured under motor vehicle liability insurance for rental cars abroad. It is included in motor vehicle liability insurance for cars and motorcycles.

The exclusion / reduction of the deductible (CDW) is included as a benefit in the rental car and motorhome insurance. This means that if you are charged a deductible due to damage to the rented car or motorcycle, we will reimburse this up to the amount of the sum insured. For campers and motorhomes, however, there is an excess of EUR 250.

Fully comprehensive insurance for rental cars (fully comprehensive rental car insurance) covers all costs incurred due to the driver's own negligence. Damage due to gross negligence, damage to the gearbox or loss of keys are generally excluded.

We will pay within 2 weeks.

The prerequisite for reimbursement is

• that our obligation to pay has been established in terms of reason and amount
• that we have the necessary evidence - which becomes our property.

The running of this period is suspended as long as we are unable to check your claim due to your fault.

We will not pay if

• you fraudulently attempt to deceive us about circumstances that are relevant to the reason for or the amount of the benefit;
• you have deliberately caused the loss;
• the occurrence of the insured event was certain when the contract was concluded;
• the insured event was caused by
  • war
  • civil war
  • war-like events
  • civil unrest,
  • strike,
  • nuclear energy,
  • confiscation
  • seizure
  • other interventions by higher authorities,
  • active participation in acts of violence during a public gathering or demonstration.

Our 24-hour emergency call service will help you in emergencies.

✆ Hotline from Germany✆ Hotline from abroad

You can reach this hotline at any time and anywhere in the world.

Please send claims reports informally to:

HanseMerkur Reiseversicherung AG,
RLK/Performance Department
Siegfried-Wedells-Platz 1,
20354 Hamburg

E-mail: reiseleistung@hansemerkur.de

• Keep the damage as low as possible and avoid anything that could lead to an unnecessary increase in costs.
• You must provide all information about the claim truthfully and completely. You must provide us with all the information we need to determine
  - whether an insured event has occurred and
  - whether and to what extent we will pay.
• Claims for compensation against third parties are transferred to us in accordance with the statutory provisions up to the amount of the payment made. Please note that you will not suffer any disadvantage as a result. If necessary, you are obliged to cooperate in the enforcement of the claim for compensation.

When renting a camper or motorhome for your vacation, complete camper insurance is not necessary.
However, you can reduce the excess to a minimum with rental camper cover. For campers and motorhomesthere is an excess of EUR 250.

Important: Rental Camper Cover Basic must be taken out when booking the vehicle or at the latest one day before the start of the rental or collection for the entire duration of the rental.

Rental camper cover for rented motorhomes and caravans is valid worldwide.